Refund Policy

Last updated: August 1, 2026

1. Overview

This Refund Policy explains when and how you may receive a refund for credits purchased on NexusAI. By purchasing credits you agree to this policy.

2. General Rule

Because access to the Service is provisioned immediately when credits are added, credits are generally non-refundable once they have been added to your account. We encourage you to start with a small top-up to confirm the Service meets your needs.

3. Exceptions

We may issue a refund at our discretion, or where required by law, in the following situations:

• The credits are completely unused and you request a refund within 14 days of purchase.
• You were charged in error, for example a duplicate transaction.
• A refund is required by applicable consumer-protection law in your jurisdiction.

4. How to Request a Refund

Email 2683814651@qq.com from the email address on your account, including the transaction date, amount, and any Paddle order reference you have. We will review eligible requests and respond within a few business days.

5. Processing

Approved refunds are processed through Paddle back to your original payment method. Depending on your bank or card issuer, the funds may take 5 to 10 business days to appear after we approve the refund.

6. Chargebacks

Please contact us before disputing a charge with your bank. Unjustified chargebacks may result in termination of your account and forfeiture of any remaining credits.

7. Contact

Questions about refunds? Email 2683814651@qq.com.